Metro Bank PLC

Financial Ombudsman decision DRN2172182 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Data and privacy

In the Ombudsman’s words

she made an online payment of just over £70,000 from M’s business account. The invoice quoted the account number and sort code that she needed to use to complete the transaction.APP scam refund refused

It said it couldn’t provide Mrs G with details of the account holder because of the Data Protection ActData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2172182.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.