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RBS Collective Investment Funds Limited
Financial Ombudsman decision DRN2171512 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
RBS’ automatic systems flagged the cheque because the transaction was unusual for Mr and Mrs M’s account... I am satisfied that RBS tried to contact Mr and Mrs M at this stage, and having failed to speak to them, decided to return the cheque unpaid. It did so on the basis of the terms and conditions - these allowed it to return cheques if it reasonably suspected fraud.APP scam refund refused
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2171512.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.