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Volkswagen Financial Services (UK) Limited
Financial Ombudsman decision DRN2164798 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Product mis-sold
In the Ombudsman’s words
Remove any adverse information recorded on Mr M’s credit file in relation to this agreement.Credit file reporting
I find the goods provided weren’t as described. Mr M is entitled under the Consumer Rights Act to exercise his right to reject the goods.Product mis-sold
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2164798.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.