MBNA Limited

Financial Ombudsman decision DRN2154115 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Aug 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

Mr W complains about a payment he made online from his account with MBNA Limited to one of his accounts at another bank. He says he entered the wrong sort code by mistake, and the money ended up in someone else’s account.Payment delayed or failed

I consider that MBNA could – and should – have been more helpful. I note it has told us that its procedures have since changed. Nevertheless, I agree with the adjudicator that, even if MBNA had done more, that wouldn’t have affected the overall outcome in this particular case.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2154115.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.