Halifax Limited

Financial Ombudsman decision DRN2152811 Not upheld

Not upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Thu Sep 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr R complains that Bank of Scotland plc (trading as Halifax) won’t reimburse him for the money he lost when he was the victim of a fraud.APP scam refund refused

Mr R complains about the way Halifax handled the matter. He complains that it hasn’t refunded him under its online banking guarantee, and about the customer service he received.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2152811.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.