Shawbrook Bank Limited

Financial Ombudsman decision DRN2151568 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Tue May 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Shawbrook’s slowness, both in stopping correspondence and then proving that the charge had been removed from the right property, has unnecessarily heightened this.Service failure

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2151568.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.