The Co-operative Bank Plc

Financial Ombudsman decision DRN2121976 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Dec 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Data and privacy

In the Ombudsman’s words

Co-op said that he didn’t have a four-digit security code registered with it. So it asked him some security questions, and then reset the code for him.Identity checks and access

He also said that Co-op was using his full credit card number in its correspondence, which also had his address. He didn’t think Co-op should do that.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2121976.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.