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National Westminster Bank Plc
Financial Ombudsman decision DRN2119168 Upheld
Upheldoutcome, as published by the Ombudsman
£4,800redress stated in the decision
Fri Apr 12deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Product mis-sold
In the Ombudsman’s words
Mr D complains that National Westminster Bank Plc will not refund disputed transactions which he didn’t make.APP scam refund refused
He also complains that they are holding him liable for loans fraudulently taken out in his name.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2119168.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.