Lloyds Bank PLC

Financial Ombudsman decision DRN2113995 Not upheld

Not upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Fri Dec 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

failed to amend her credit file after twice saying it wouldCredit file reporting

Lloyds has accepted it made an error in not amending the credit file on two occasionsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2113995.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.