National Westminster Bank Plc

Financial Ombudsman decision DRN2107405 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Miss H complains that National Westminster Bank Plc (“NatWest”) provided poor service and support when she was experiencing financial difficulties.Treatment in financial difficulty

The bank has acknowledged that it took too long to respond to her complaint and that it did not suspend action when it had agreed to do so for three months.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2107405.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.