Santander UK Plc
Financial Ombudsman decision DRN2096222 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Jan 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Mrs B complains that Santander UK Plc isn’t treating her fairly despite her financial difficulties.Treatment in financial difficulty
the medical evidence shows she does have mental health issues, about which she told Santander.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2096222.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.