Barclays Bank UK PLC

Financial Ombudsman decision DRN2092726 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Feb 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Bereavement and power of attorney, Service failure

In the Ombudsman’s words

Mr B has complained that Barclays Bank UK PLC (“Barclays”) added paid-for insurance policies to his late aunt’s current account, without either of their consent.Bereavement and power of attorney

Mr B has also complained that when he called Barclays to raise the complaint, the Barclays advisor didn’t listen to him properly and he was held on the phone for an hour.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2092726.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.