Lloyds Bank PLC

Financial Ombudsman decision DRN2092627 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Feb 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Service failure

In the Ombudsman’s words

Lloyds does not dispute its error in failing to contact Mr A personally about the changes in its banking arrangements as it had told him it would do.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2092627.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.