Julian Hodge Bank Limited

Financial Ombudsman decision DRN2092017 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Service failure

In the Ombudsman’s words

complain that Julian Hodge Bank Limited (‘JHB’) did not provide sufficient notice that the interest rate on the deposit bond they had decided to reinvest had changed.Interest and rates

I agree with the adjudicator that JHB failed to take this opportunity to confirm to Mr D that the interest rate had changed.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2092017.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.