Barclays Bank UK PLC

Financial Ombudsman decision DRN2056334 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

There were delays in responding to Mrs H’s complaint and Barclaycard accepted that Mrs H had been given some incorrect information in branch.Complaint handling

Mrs H complains that Barclays Bank UK PLC (trading as Barclaycard) didn’t transfer her late husband’s credit limit to her after he passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2056334.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.