Lloyds TSB Bank Plc
Financial Ombudsman decision DRN2051642 Not upheld
Not upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Service failure
In the Ombudsman’s words
The bank is entitled to decide that it requires a debt to be repaid over a reasonable period of time.Treatment in financial difficulty
The bank has confirmed that it did not provide Mr and Mrs K with any notice before suspending the card processing facility.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2051642.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.