Nationwide Building Society

Financial Ombudsman decision DRN2045275 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri Mar 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Complaint handling

In the Ombudsman’s words

Mr B complains that Nationwide Building Society won’t allow him to top up his loan, and won’t tell him why it is refusing to lend him money.Irresponsible lending

it hadn’t removed a search which appears on Mr B’s credit history. So he suggested that Nationwide should pay Mr B £100 to say sorry for not having done something it said it would do.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2045275.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.