HSBC Bank plc

Financial Ombudsman decision DRN2045181 Upheld

Upheldoutcome, as published by the Ombudsman

£69,610redress stated in the decision

Mon Feb 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Service failure

In the Ombudsman’s words

HSBC Bank Plc confirmed to them they’d received money for a payment which C had been asking about. This led to C paying money to a fraudster.APP scam refund refused

HSBC had, in fact, clearly advised C they could repay the money.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2045181.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.