Barclays Bank UK PLC

Financial Ombudsman decision DRN2039602 Upheld

Upheldoutcome, as published by the Ombudsman

£7,000redress stated in the decision

Sun Jul 26deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Ms H complains that Barclays Bank UK Plc didn’t treat her fairly when she fell victim to a scam.APP scam refund refused

Ms H was in her late 80’s and suffering from a serious health condition. Ms H’s GP describes her as vulnerable.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2039602.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.