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National Westminster Bank Plc
Financial Ombudsman decision DRN2022978 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr and Mrs H’s complaint concerns their investment in National Westminster Bank Plc’s Autopilot investment bond (AIB). They say that NatWest did not properly explain to them the integral features of the AIB.Product mis-sold
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2022978.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.