Lloyds Bank PLC

Financial Ombudsman decision DRN2017431 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr and Mrs R complain that Lloyds Bank PLC did not pay them the interest they were expecting on their current accountInterest and rates

I find the bank didn’t respond clearly to Mr and Mrs R’s complaint to it.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2017431.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.