Santander UK Plc
Financial Ombudsman decision DRN2011192 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
Fri Aug 14deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Santander didn’t tell Mr D that the statement was a statement of his debt at the time it was sent, and when he asked it still didn’t make clear to Mr D what the statement was for.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2011192.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.