Barclays Bank UK PLC

Financial Ombudsman decision DRN2006127 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Sat Feb 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Mr B complains Barclays Bank UK PLC allowed a fraudster to open an account in his name.Identity checks and access

I should explain to Mr B that the role of this service is to look at whether Barclays’s has done anything wrong in how it handled Mr B’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2006127.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.