HSBC Bank plc

Financial Ombudsman decision DRN2004747 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty

In the Ombudsman’s words

HSBC wrote to the partners of GC on various occasions about its concerns with the business’ financial difficulties. And the partners approached HSBC to try to sort out the arrears that’d built up on the partnership loans.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN2004747.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.