Cabot Financial (UK) Limited

Financial Ombudsman decision DRN1999955 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jun 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Cabot sent Mr B a notice of assignment in March 2012 saying it was the new legal owner of his account.Treatment in financial difficulty

She said that Mr B halted court proceedings quickly and therefore did not have a judgement against him. She said that the £50 offered because its final response letter did not fully address Mr B’s concerns was fair and reasonable.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1999955.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.