Lloyds Bank PLC

Financial Ombudsman decision DRN1998016 Not upheld

Not upheldoutcome, as published by the Ombudsman

£60redress stated in the decision

Fri Jul 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr M complains that Lloyds Bank plc gave him wrong and conflicting information when it was trying to find a missing payment he made to his credit card account.Payment delayed or failed

it failed to return a number of calls when it said it would.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1998016.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.