NewDay Ltd

Financial Ombudsman decision DRN1991635 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

caused delays when arranging a refund from a credit cardPayment delayed or failed

Mr L complains that NewDay Ltd (trading as Aqua) gave him wrong information and caused delays when arranging a refund from a credit card.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1991635.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.