Lloyds Bank PLC

Financial Ombudsman decision DRN1990783 Upheld

Upheldoutcome, as published by the Ombudsman

£67,047redress stated in the decision

Thu Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Product mis-sold

In the Ombudsman’s words

didn’t follow the proper procedures when the repayments fell into arrearsTreatment in financial difficulty

mis-sold them a fixed rate loanProduct mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1990783.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.