HSBC Bank plc

Financial Ombudsman decision DRN1985796 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Thu Nov 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

HSBC didn’t take reasonable steps; he had to chase a number of times and it took them 14 days to write to the recipientPayment delayed or failed

HSBC hasn’t given him clear information about what he can do next.Service failure

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1985796.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.