Paragon Finance Plc
Financial Ombudsman decision DRN1983146 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Oct 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr H complains that Paragon Finance PLC (trading as Idem Servicing) is pursuing him for a debt in relation to a loan fraudulently taken out in his name.APP scam refund refused
Paragon spoke with Mr H about payments under the agreement. It agrees that it failed to properly consider whether it ought to permit a period of non payment on the account.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1983146.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.