National Westminster Bank Plc

Financial Ombudsman decision DRN1979694 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Sep 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Mr H complains that National Westminster Bank plc acted irresponsibly in giving him overdraft facilities on his accountIrresponsible lending

Mr H2 says that Mr H has a learning disability, and so he feels it was irresponsible for NatWest to give him the overdraft facilities.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1979694.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.