HSBC Bank plc

Financial Ombudsman decision DRN1978436 Not upheld

Not upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Mrs D complains that HSBC Bank plc has not treated her positively or sympathetically in relation to her financial difficulties.Treatment in financial difficulty

Mrs D asked the bank to communicate with her only by letter as she was finding telephone contact stressful.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1978436.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.