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Creation Financial Services Limited

Financial Ombudsman decision DRN1976922 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Interest and rates

In the Ombudsman’s words

Mr C complains that Creation Financial Services Limited didn’t apply a default to his credit card account when he entered financial difficulties.Treatment in financial difficulty

I think the interest charged at the time Mr C was on a repayment plan was onerous. It was out of proportion to his possible repayments. I think Creation should now refund this amount in full.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1976922.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.