HSBC UK Bank Plc
Financial Ombudsman decision DRN1971378 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Thu Apr 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Mr A complains that HSBC UK Bank Plc didn’t do enough to prevent him from becoming the victim of an investment scam causing him to lose £3,620.APP scam refund refused
they accepted they could have provided better service when communicating about their efforts to recover the funds and offered £150 compensation for the impact of this.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1971378.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.