Firms › National Savings and Investments ›
National Savings and Investments
Financial Ombudsman decision DRN1959904 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Apr 19deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
They’re unhappy with the interest rate provided to them along with the customer service they received.Interest and rates
NS&I acknowledged Mr and Mrs W had been given inaccurate information during the phone call.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1959904.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.