National Westminster Bank Plc

Financial Ombudsman decision DRN1959385 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Mon Dec 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr S complained about how National Westminster Bank Plc has dealt with some interest which it wrongly charged on his account when he was a student.Interest and rates

Mr S complained that he wasn’t able to communicate with the bank by email. And he said that the bank disturbed him by contacting him early on a Saturday, which is his day off.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1959385.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.