HSBC Bank plc

Financial Ombudsman decision DRN1958295 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Mon Jan 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Payment delayed or failed

In the Ombudsman’s words

he says it didn’t add the additional £10 interest payment until July – so it didn’t pay him the additional interest payment of £10 for June.Interest and rates

HSBC received his application to transfer his ISA from another bank on 6 May 2015. The transfer wasn’t completed within the promised 15 days.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1958295.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.