Santander UK Plc
Financial Ombudsman decision DRN1956703 Upheld
Upheldoutcome, as published by the Ombudsman
£225redress stated in the decision
Sun Sep 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Bereavement and power of attorney
In the Ombudsman’s words
Santander’s standard letter dated 12 April, which was misleading. It definitely gave the impression the bank would pay for the funeral.Complaint handling
Mr J died in March 2018. Mrs J told Santander what had happenedBereavement and power of attorney
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1956703.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.