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National Westminster Bank Plc
Financial Ombudsman decision DRN1939035 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Fri Dec 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
NatWest took far too long to deal with a straightforward request. That is clearly poor customer service for which there is no excuse.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1939035.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.