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Financial Ombudsman decision DRN1936518 Not upheld
Not upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Mar 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Complaint handling
In the Ombudsman’s words
Argos has tried to assist Mr M to come to suitable arrangements to repay the debtTreatment in financial difficulty
Argos has confirmed that this letter did not reach the correct department although it was deliveredComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1936518.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.