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Nationwide Building Society
Financial Ombudsman decision DRN1928040 Not upheld
Not upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Mon Apr 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
I find that Nationwide should have been more proactive in helping Mrs B and Mr K than it was. It has offered them £75, but I consider a payment of £100 to better reflect the service shortcomings here.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1928040.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.