National Westminster Bank Plc

Financial Ombudsman decision DRN1925999 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Ms F complains that National Westminster Bank Plc did not reduce her monthly payments towards her loan even though the Bank of England (BoE) base rate had gone down.Interest and rates

I do consider that NatWest should be required to pay some compensation to Ms F for its handling of her original complaint about both the PPI and interest rate on the loan.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1925999.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.