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American Express Services Europe Limited
Financial Ombudsman decision DRN1920497 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jul 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
he was told by an Amex representative that he would be eligible for the 20,000 bonus membership rewards points offerProduct mis-sold
by the way his queries and complaint were handledComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1920497.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.