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Caledonian Consumer Finance Ltd

Financial Ombudsman decision DRN1920049 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mr C complains Caledonian Consumer Finance Ltd (“CCF”) gave him with a loan that wasn’t affordableIrresponsible lending

In relation to Mr C’s financial difficulties, he believed CCF had acted positively and sympathetically by agreeing to accept reduced payments once it knew about his change of circumstances.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1920049.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.