Experian Limited
Financial Ombudsman decision DRN1915759 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Identity checks and access, Complaint handling
In the Ombudsman’s words
Experian Limited deemed his identity to be authentic despite being given incorrect details by a building society.Identity checks and access
Mr M disagreed and asked for an ombudsman to review his complaint. He said that Experian’s apology regarding misunderstanding his complaint was totally inadequate.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1915759.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.