National Westminster Bank Plc

Financial Ombudsman decision DRN1914468 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Mon May 23deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

During this time Ms B was concerned the bank’s actions were adversely affecting her credit rating.Credit file reporting

Ms B complains that National Westminster Bank Plc didn’t do what it agreed to and then let her down when she complained.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1914468.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.