Citibank Europe plc
Financial Ombudsman decision DRN1892722 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Thu Jul 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Ms A has complained Citibank Europe plc won’t refund her £382.91 for a payment she made in May 2018. She never received any service for the payment.APP scam refund refused
Unfortunately Citibank didn’t deal with her initial complaint well.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1892722.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.