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123 Debt Solutions Ltd
Financial Ombudsman decision DRN1887073 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Mr C and Miss B complain that 123 Debt Solutions Ltd mis-sold them a debt management plan.Product mis-sold
123 Debt Solutions didn’t reply to Mr C and Miss B’s complaint when the claims management company contacted it in October 2015Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1887073.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.