Newbury Building Society

Financial Ombudsman decision DRN1885065 Upheld

Upheldoutcome, as published by the Ombudsman

£500redress stated in the decision

Thu Sep 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Miss F complains that Newbury Building Society acted irresponsibly when making an interest only mortgage available to her.Irresponsible lending

I’m satisfied that when taking into account Miss F’s vulnerability, and the trouble she had once this mortgage had completed, that Newbury could and should have done more to support its customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1885065.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.