NewDay Ltd

Financial Ombudsman decision DRN1880094 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Mr S complains that NewDay Ltd (“NewDay”) have recorded a default on his credit file instead of a partial settlement.Credit file reporting

Mr S explained that he was experiencing mental health difficulties and NewDay eventually agreed to settle his outstanding debt for a reduced sum.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN1880094.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.